Shipping Policy

Delivery Information

1. Order Processing Time

Orders are typically processed and prepared for shipment within 1–2 business days after payment has been successfully confirmed. Processing times exclude weekends, U.S. federal holidays, and periods of unusually high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available.

2. Shipping Destinations

We currently ship to customers in the United States, Canada, United Kingdom, Australia, New Zealand, and most European countries.

Shipping availability may vary depending on carrier service coverage, customs regulations, import restrictions, and applicable laws in the destination country.

3. Shipping Fees

Standard Shipping: $4.99

Shipping charges are calculated and displayed during checkout before payment is completed.

4. Estimated Delivery Time

Estimated delivery time is 7–20 business days after your order has been shipped.

Actual delivery times may vary depending on the destination country, customs clearance procedures, local courier services, weather conditions, transportation delays, and peak shipping seasons.

5. Taxes and Import Duties

International orders may be subject to import duties, customs fees, taxes, VAT, or other charges imposed by the destination country.

These charges are not included in the purchase price or shipping cost and remain the responsibility of the customer.

Because our fashion products are sold internationally, Lumetrae INC cannot guarantee compliance with every country’s import requirements. Customers are encouraged to check with their local customs authority before placing an order.

If you have special shipping requests, such as customs declaration instructions, please include them in the Order Notes section during checkout.

6. Shipping Restrictions & Compliance

Lumetrae INC complies with all applicable United States export control regulations, international trade laws, and economic sanctions.

Accordingly, we do not currently ship to the following countries or territories:

Belarus
Central African Republic
Cuba
Democratic Republic of the Congo (DRC)
Haiti
Iran
Liberia
Libya
Myanmar
North Korea
Russia
Somalia
Sudan
South Sudan
Syria
Venezuela
Yemen
Zimbabwe

We reserve the right to refuse, cancel, or suspend any order that violates applicable laws, export regulations, trade restrictions, sanctions, or carrier limitations. Orders placed for restricted destinations may be canceled and refunded at our sole discretion.

Sanctions Compliance

You may not use the Services if you are located in, organized under the laws of, or ordinarily resident in any country or territory subject to sanctions or embargoes imposed by the United States or other applicable authorities.

You represent and warrant that you are not identified on any applicable sanctions list, including those maintained by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).

We reserve the right to suspend or terminate access to the Services if we determine, in our sole discretion, that such access may violate applicable sanctions laws or regulations.

Important Notice

Delivery estimates are provided for reference only and are not guaranteed.

Shipping delays may occasionally occur due to customs inspections, severe weather, public holidays, carrier disruptions, transportation delays, or other circumstances beyond our reasonable control.

If you experience any shipping issues or have questions regarding your order, please contact our customer support team.